Privacy Policy

Carol C Collections (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.CarolCCollections.com.

This policy applies to all visitors, customers, and users of the website.

1. Information We Collect

We may collect and process the following types of information:

Personal Information You Provide

  • Name

  • Email address

  • Postal address

  • Telephone number

  • Payment and billing information

  • Any information you submit through contact forms, account registration, or checkout

Automatically Collected Information

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent on the site

  • Referring website or source

This data is collected through cookies, analytics tools, and server logs.

2. How We Use Your Information

We use your information to:

  • Process orders and payments

  • Provide customer support

  • Respond to enquiries

  • Improve website functionality and user experience

  • Send transactional emails such as order confirmations

  • Comply with legal and regulatory obligations

We will only use your data where we have a lawful basis to do so.

3. Legal Bases for Processing (UK GDPR and EU GDPR)

We process personal data under the following legal bases:

  • Performance of a contract

  • Legal obligation

  • Legitimate interests, such as improving our services

  • Consent, where required

You may withdraw consent at any time where consent is the legal basis.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality

  • Analyse website traffic and usage

  • Remember user preferences

You can manage or disable cookies through your browser settings. Disabling cookies may affect site functionality.

5. Sharing Your Information

We do not sell your personal data.

We may share information with:

  • Payment processors

  • Shipping and fulfilment providers

  • Website hosting and IT service providers

  • Analytics services

  • Legal or regulatory authorities where required by law

All third parties are required to handle your data securely and lawfully.

6. International Data Transfers

If your data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions

  • Standard contractual clauses

  • Equivalent legal protections

7. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Comply with legal, accounting, or regulatory requirements

When data is no longer required, it is securely deleted or anonymised.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Data portability

  • Withdraw consent

UK and EU residents may lodge a complaint with the Information Commissioner’s Office (ICO) or their local data protection authority.

To exercise your rights, contact us using the details below.

9. California Privacy Rights

If you are a California resident, you may have additional rights under applicable state privacy laws, including the right to know what personal information is collected and the right to request deletion.

We do not sell personal information as defined by California law.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data from:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

This website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so it can be removed.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact:

Carol C Collections
Email: Info@CarolCcollections.com

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